At Entago Solutions ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist services and visit our website.

1 Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number, business address)
Business details (company name, industry, service area)
Account credentials and authentication information
Payment and billing information
Customer inquiry and support communication records

1.2 Call Data

When using our AI voice receptionist service, we collect and process:

Voice recordings and transcripts of customer calls
Call metadata (date, time, duration, caller phone number)
Appointment and booking information collected during calls
Customer feedback and review responses

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

2 How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our AI voice receptionist services
Account Management: To create and manage your account, process payments, and provide customer support
Communication: To send service updates, technical notices, and respond to your inquiries
Analytics: To analyze usage patterns and improve our services and user experience
Marketing: To send promotional materials and updates about our services (you can opt out at any time)
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Security: To protect against fraud, unauthorized access, and other security risks

3 How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist in operating our services (e.g., cloud hosting, payment processing, calendar integration)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law, court order, or government regulation
Protection of Rights: To protect our rights, property, safety, and the rights of our users
With Your Consent: When you explicitly authorize us to share your information

4 Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously monitor and update our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your information.

5 Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are typically retained for a period consistent with your business needs and applicable regulations. You may request deletion of your data at any time, subject to legal and contractual obligations.

6 Your Privacy Rights

Under Australian privacy law (Privacy Act 1988), you have the following rights:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request a copy of your data in a commonly used format
Complaints: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected].

7 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and performance
Deliver personalized content and advertisements

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Privacy Policy